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FAQ


General

1. Are UNBOX Ready-to-Gift products available all-year round?

  • UNBOX offers limited edition curations by festive season. Each curation is of limited quantity & available for purchase via our website, whilst stock last.

2. Any minimum orders required for seasonal Ready-to-Gift products on UNBOX website?

  • For featured products on our website, no minimum quantity is required during the season offered.

3. Can I personalise my gift?

  • One of the beauty of ordering from UNBOX is that we attach a personalised tag with your message to the gift (no Emojis)
  • The personalised name for the laser engraved tag is limited to a max of 10 characters (Chinese characters can be done too, no Emojis)
  • The message card is limited to 100 characters (Chinese characters can be printed too, no Emojis)

4. Do you provide delivery service?

  • Yes, we do! Currently our delivery services are only available within the Klang Valley with a RM20 charge per delivery address. 
5. How long does it usually take for my gift to be delivered?
    • Note : Due to overwhelming response, all orders placed from 16th Sept onwards will be ready soonest for self-collection/ delivered between 28th Sept till 30th Sept.
    • Delivery Terms and Conditions:
      • Upon failed delivery, we will notify you (the buyer) to collect your items within 7 working days from our office at the address and time stated below. 
      • Alternatively, you may choose to make an additional payment (RM 20.00) for a second delivery attempt.
    6. Is self-collection available?
    • Yes, you’re welcomed to collect your gifts from our office at the below address between Tuesdays to Thursdays from 10am – 6pm. Let us know if you choose to do so & we’ll be on standby:

      UNBOX by Huff and Puff Sdn Bhd,

      A-03-12, Block Anson, Plaza Arkadia,
      3, Jalan Intisari Perdana, Desa ParkCity,
      52200, Kuala Lumpur

      7. How long does it take for my orders to be ready for self-collection?

        • Note : Due to overwhelming response, all orders placed from 16th Sept onwards will be ready soonest for self-collection/ delivered between 28th Sept till 30th Sept.

      8. Is the UNBOX x CHG collection available in Ipoh?

      • Upon popular demand, you can now make your purchases through UNBOX by Huff and Puff website and select to pick up your orders from Ching Han Guan's shop in Ipoh located at the below address :
      Ching Han Guan
      145, Jalan Sultan Iskandar,
      Taman Jubilee,
      30000 Ipoh, Perak
      9. How soon will my orders be ready for pick up at Ching Han Guan's shop in Ipoh?
        • As each gift set is prepared & personalised at our office in KL before we send it to Ipoh, your orders will be typically ready within two (2) working weeks. We will notify you when your order is ready for collection.
        • Note : Due to overwhelming response, kindly check with our team on the soonest self collection date for your orders.
      10. I’d like to order customised curated gifts for my upcoming brand campaign, launch or personal event. Does UNBOX offer such services?
      • Yes, of course! Share your story with us & our team of professional curators will be delighted to work hand-in-hand with you. Minimum quantity may apply for customised curations, contact us today!

      11. Can I exchange or refund an order?

      • At UNBOX, we believe in delivering what we promise. We trust all our products will be received with delight and thus, they are non-exchangeable or refundable. If in the unlikely event that you’re not satisfied with your order, let us know & we’ll try our best to improve on our services in the future.

      12. How do I keep updated on the latest curations for upcoming seasons?

      • Sign up as a Friend of UNBOX at the bottom of our homepage and we will keep you posted on our new curations each season. Do follow us too on our Instagram & Facebook page too to be updated on the latest curations.

      13. We love the story of UNBOX, we’d like to work with your team.

      • We aim to support local talents, artists & artisan businesses. Got a great product which you’d like to collaborate with us for the next seasons? Hit us up! We’re always looking to work with like-minded individuals and businesses to curate unique & high-quality gifts.