💥 Delivery Service is available throughout Peninsular Malaysia from RM25 💥 (actual delivery fees is calculated at check-out, subject to delivery address & total cart weight)

FAQ


General

1. Are UNBOX Ready-to-Gift products available all-year round?

  • UNBOX offers limited edition curations by festive season. Each curation is of limited quantity & available for purchase via our website, whilst stock last.

2. Any minimum orders required for seasonal Ready-to-Gift products on UNBOX website?

  • For featured products on our website, no minimum quantity is required during the season offered.

3. Can I personalise my gift?

  • One of the beauty of ordering from UNBOX is that we can attach a personalised tag with your message to the gift at an additional cost of MYR10 per gift (no Emojis)
  • The personalised name for the laser engraved tag is limited to a max of 10 characters (Chinese characters can be done too, no Emojis)
  • The message card is limited to 100 characters (Chinese characters can be printed too, no Emojis)

4. Do you provide delivery service?

    • Yes, we do! Currently our delivery services are available throughout Peninsular Malaysia starting from RM25 (exact charges are subject to the delivery address & total cart weight, calculated at check out)
5. How long does it usually take for my gift to be delivered?
    • Your gift will reach your doorstep within 5 to 7 working days upon your order confirmation.
    • Delivery Terms and Conditions:
      • Upon failed delivery, we will notify you (the buyer) to collect your items within 7 working days from our office at the address and time stated below. 
      • Alternatively, you may choose to make an additional payment for a second delivery attempt.
    6. Is self-collection available?
    • Yes, you’re welcomed to collect your gifts from our office at the below address between Tuesdays to Thursdays from 10am – 6pm. Let us know if you choose to do so & we’ll be on standby:

      UNBOX by Huff and Puff Sdn Bhd,

      A-03-12, Block Anson, Plaza Arkadia,
      3, Jalan Intisari Perdana, Desa ParkCity,
      52200, Kuala Lumpur

      7. How long does it take for my orders to be ready for self-collection?

      • Your order will be ready to be picked up within 2 to 3 working days.
        8. I’d like to order customised curated gifts for my upcoming brand campaign, launch or personal event. Does UNBOX offer such services?
        • Yes, of course! Share your story with us & our team of professional curators will be delighted to work hand-in-hand with you. Minimum quantity may apply for customised curations, contact us today!

        9. Can I exchange or refund an order?

        • At UNBOX, we believe in delivering what we promise. We trust all our products will be received with delight and thus, they are non-exchangeable or refundable. If in the unlikely event that you’re not satisfied with your order, let us know & we’ll try our best to improve on our services in the future.

        10. How do I keep updated on the latest curations for upcoming seasons?

        • Sign up as a Friend of UNBOX at the bottom of our homepage and we will keep you posted on our new curations each season. Do follow us too on our Instagram & Facebook page too to be updated on the latest curations.

        11. We love the story of UNBOX, we’d like to work with your team.

        • We aim to support local talents, artists & artisan businesses. Got a great product which you’d like to collaborate with us for the next seasons? Hit us up! We’re always looking to work with like-minded individuals and businesses to curate unique & high-quality gifts.